FREQUENTLY ASKED QUESTIONS
HOW DO I CONTACT CONVO TO HELP ME?
You can contact our Customer Service at WhatsApp 073 545 0683 or email hello@convo.co.za. You can visit www.convo.co.za/contact to fill out more information.
HOW DO I DOWNLOAD THE CONVO APP?
You can download the app from your mobile phone’s Google Play Store or Apple App Store. Please search ‘Convo ZA’ and download the app. You can also click on one of the icons below:
Once you have downloaded the app, remember you need to contact us to receive your login details (username and password) from our Customer Service team.
WHAT TIME DOES THE CONVO APP OPERATE?
The Convo app is open from 7am to 10pm a day, 7 days a week — from Monday to Sunday, including public holidays.
WHAT TIME DOES THE CUSTOMER SERVICE OPERATE?
Customer Service is open from Monday to Friday, 5 days from 09H00 to 18H00, excluding public holidays.
WHO WILL THE INTERPRETERS BE?
The SASL interpreters are the most important part of this service, along with you. That is why we are taking the utmost care in selecting only the best interpreters. We have a very comprehensive Code of Ethics to ensure that confidentiality and professionalism remain a priority.
CAN I ASK FOR A SPECIFIC INTERPRETER?
No, due to the nature of on-demand interpreting services and it depends on the availability of interpreters during their scheduled shifts. But you can request a different interpreter for another spoken language if needed (if available, for example, Afrikaans, Zulu, etc), and if there is a conflict of interest involved, that will impact the ability of the interpreter to interpret effectively.
WHAT IS A VRI?
VRI stands for Video Remote Interpreting. VRI is a solution that is used through the Convo app or video conferencing platforms with a sign language interpreter to facilitate communication between a Deaf person and a hearing person. The interpreters are present online in the same environment as the other parties while you'll have instant and convenient access to a sign language interpreter for your needs.